User management services for global automotive supplier

Overview ＿

Client:

Worldwide automotive company (components and parts supplier)
> 30000 employees
USA

Business case:

• Execute large amounts of user provisioning and deprovisioning operations, in a performant and cost-effective way.

Technology ＿

• SAP
• ActiveDirectory
• ServiceNow
• Sharepoint
• Office365

Description ＿

User provisioning and deprovisioning services: new user creation, changes for the existing users, deactivations. To be handled for the following systems:
＿

• Active Directory
• SAP
• Each task is added in a ticketing system. An individual ticket is created for each new user, change or deactivation.

Challenges ＿

Regular managed services usually do not involve technical challenges, but rather performance-related ones, such as:
＿

• Maintain consistent task solving ratio, despite occasional low speed and hiccups common to large corporate IT ecosystems.

Solutions ＿

We met client’s high expectations with straightforward solutions:
＿

• Clarify and optimize the processes.
• Provide accurate statistic reporting and analysis regarding the service level.