User management services for global automotive supplier

Overview _

Client:

Worldwide automotive company (components and parts supplier)
> 30000 employees
USA

Business case:
  • Execute large amounts of user provisioning and deprovisioning operations, in a performant and cost-effective way.

Industry _

  • IT
  • Automotive
  • Manufacturing

Services _

  • Managed services

Project type _

  • System administration services

Technology _

  • SAP
  • ActiveDirectory
  • ServiceNow
  • Sharepoint
  • Office365

Description _

User provisioning and deprovisioning services: new user creation, changes for the existing users, deactivations. To be handled for the following systems:
_

  • Active Directory
  • SAP
  • Each task is added in a ticketing system. An individual ticket is created for each new user, change or deactivation.

Challenges _

Regular managed services usually do not involve technical challenges, but rather performance-related ones, such as:
_

  • Maintain consistent task solving ratio, despite occasional low speed and hiccups common to large corporate IT ecosystems.

Solutions _

We met client’s high expectations with straightforward solutions:
_

  • Clarify and optimize the processes.
  • Provide accurate statistic reporting and analysis regarding the service level.
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