User management services for global automotive supplier
- Worldwide automotive company (components and parts supplier)
- >30000 employees
Business case ＿
- Execute large amounts of user provisioning and deprovisioning operations, in a performant and cost-effective way.
- Managed services
Project type ＿
- System administration services
- Active Directory
- Each task is added in a ticketing system. An individual ticket is created for each new user, change or deactivation.
- Maintain consistent task solving ratio, despite occasional low speed and hiccups common to large corporate IT ecosystems.
- Clarify and optimize the processes.
- Provide accurate statistic reporting and analysis regarding the service level.